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Residential, Retail and Supply Chain Services RRSS
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  4. Integrated Procure-to-Pay Solutions Advisory Committee (IAC)

Integrated Procure-to-Pay Solutions Advisory Committee (IAC)

The IAC is a collaborative initiative run by Integrated Procure-to-Pay Solutions (IPPS) at UC San Diego. Our goal is to humanize central processes, listen to the everyday experiences of our campus clients, and design a smoother procure-to-pay journey together.

What We Do

We gather monthly to preview, discuss, and stress-test upcoming policy, technology, and process changes before they launch campus-wide. Campus Committee members get an exclusive sneak peak into IPPS backend operations, while we obtain critical feedback.

Origin & Evolution

The IAC was established in 2019 as a vital touchpoint during our campus-wide transition to Oracle and Concur. Representatives from high-touch departments were selected to ensure consistent client communication and help stabilize operations.

Today, it has matured into a strategic advisory body where we invite campus members to join our annual cohorts through an application process. Our IPPS members consist of our Core Leadership Team and representatives from the following areas:

  • Client Experience Management
  • Disbursements
  • Logistics
  • Procurement
  • Travel & Entertainment Cards Program

While our committee has evolved over the years, our commitment remains the same: use empathy to understand how policy, technology, and process updates impact daily campus operations and amplify the needs of our clients.

A Mutually Beneficial Partnership

Our committee thrives on mutual value. By focusing on the direct stakeholders at the table, we generate positive ripple effects that elevate both the wider campus operations and the broader IPPS central office.

 

At the Committee Table

Campus Committee Members

What they contribute

Represent the lived experience of an everyday campus member, share friction points, and provide immediate, raw feedback.

What they receive

A prioritized fast-track support channel, exclusive sneak peeks at backend processes, and direct face-to-face access to IPPS leadership.

IPPS Committee Members

What they contribute

Explain the strategic vision, translate complex systems and processes, and open up channels for structural change across the IPPS landscape.

What they receive

Direct access to our everyday users and the ability to collect feedback and shape our processes with their voices.

Recent Projects & Activities

IPPS Systems Resource Guide

Identifying the correct system for purchases or administrative actions can be challenging. To streamline this process, we developed a centralized IPPS Systems Resource Guide so campus users have a one-stop directory detailing tool usage and access criteria.

This page was originally inspired by a pain point brought to our team, from a campus committee member.

Non-PO Payment Request 3.0

Campus members spoke directly to the core team managing the Non-PO Payment Request form, providing essential feedback to help reshape how payment requests are processed.

We gathered valuable perspectives on how departments utilize the current form and operational pain points. This helped redesign the form, which will launch in the late Summer of 2026.

TritonGPT Evaluation Session

To expand modern self-service resources, we partnered with the committee to evaluate TritonGPT and test its ability to resolve complex Travel & Entertainment policy questions.

Committee members stress-tested inquiries, calibrated system responses, and determined how well TritonGPT’s guidance aligned with actual department workflows to ensure accurate and immediate support.

Frequently Asked Questions

Who is eligible to apply for the committee?

We seek out active UC San Diego staff members who currently manage day-to-day transactions and approvals. If you have experience collaborating with any of the following teams or managing these processes, we highly encourage you to apply:

  • Disbursements: Managing payee invitations in PaymentWorks, reviewing AP invoice information in Oracle, and submitting Payment Request or Wire forms via Services & Support.
  • Logistics: Using the Logistics Portal to request services and coordinate with Campus Mail, Moving Services, Outbound, Receiving & Distribution, STORE/Self-STORE, and Surplus.
  • Procurement: Generating purchase orders within Oracle.
  • Travel, & Entertainment, and Card Program: Processing travel, entertainment, and card requests or expense reports using Concur.

What is the expected monthly commitment?

The cohort meets, virtually, every first Friday of the month from September to June. Each session is designed to be 60 minutes.

Note: If a first Friday falls on an observed holiday, the IAC will meet on the following Friday.

Is there a maximum number of times I can join as a campus member?

There is no maximum number of times a campus member can serve as an IAC committee member. If you have joined a previous cohort and would like to rejoin, please submit an application for consideration.